FREQUENTLY ASKED QUESTIONS
What hours is your showroom open for me to visit?
The Colourful showroom has a variety of products on display for you to touch & feel.
We are open Mon – Fri 9am to 5pm, if you need an appointment either earlier or later please contact us to discuss.
We are open Mon – Fri 9am to 5pm, if you need an appointment either earlier or later please contact us to discuss.
Can I have a visit to my property to discuss the options available to me?
Yes, Colourful Canvas can organise a visit to your home or business to give you advice on the best type of shade solution and arrange a measure and quote at the same time.
We will also bring all the colour samples on site to your premises.
We will also bring all the colour samples on site to your premises.
Can someone measure the product & custom make the awning to suit my needs?
As all our products are custom made and specialised for your premises, yes, we will need to measure the area and type of fit, to ensure it fits perfectly.
How long will it take to make my blinds from the time I pay my deposit?
Generally customised blinds will take approx. 3-4 weeks from the time the order is placed and the deposit is paid. If we need to re-visit the site to double check anything, please allow some extra time.
How much deposit do I need to pay and when is the balance payable on my order?
As the products are all customised, we require a 50% deposit to be paid up front and the balance is payable upon completion of the installation.
With some commercial orders, an application may be able to be offered for credit terms.
With some commercial orders, an application may be able to be offered for credit terms.
Can my awning have my business logo or signwriting?
Most certainly, an awning or canopy with added signwriting, installed at a business, will enhance the look & promote your business also. Colourful can organise signwriting for you at an additional cost.
How do I operate a retractable awning?
There are a number of methods of operation for your awning, either manually or with remote controlled motorisation, if your budget permits.
Straight drop awnings can be spring operated with a pull stick or wind out awnings require a crank handle to wind in and out. Handles will be provided and included in the cost of your awning and our installer will demonstrate the operation for you upon completion on the installation.
Straight drop awnings can be spring operated with a pull stick or wind out awnings require a crank handle to wind in and out. Handles will be provided and included in the cost of your awning and our installer will demonstrate the operation for you upon completion on the installation.
I’m interested in café or patio blinds, what options are available to me?
The best type of café or patio blind is our speciality eZip Track System® blind or a straight drop crank operated blind.
These blinds can fit spans up to around 5.5m wide.
Both types can have a beautiful see through mesh fabric to keep the heat out and still allow a slight summer breeze. Another fabric option is clear PVC to keep the wind and weather out and still keep a clear view.
Talk to our sales consultant about the best option for your area.
These blinds can fit spans up to around 5.5m wide.
Both types can have a beautiful see through mesh fabric to keep the heat out and still allow a slight summer breeze. Another fabric option is clear PVC to keep the wind and weather out and still keep a clear view.
Talk to our sales consultant about the best option for your area.
I’m interested in a Folding Arm Awning for my outdoor area, what sizes and options are available?
A Folding Arm Awning will add a touch of class and practicality to your outdoor area.
We can fit to an area of up to 15m wide and 3.5m projection, in a large range of colours and fabrics.
Folding Arm Awnings can be manually operated with a wind out crank handle or motorised with a remote control for ease of use.
We can also add an optional motion sensor which can wind your awning in automatically.
We can fit to an area of up to 15m wide and 3.5m projection, in a large range of colours and fabrics.
Folding Arm Awnings can be manually operated with a wind out crank handle or motorised with a remote control for ease of use.
We can also add an optional motion sensor which can wind your awning in automatically.
Can I motorise my awning?
Most blinds and awnings can be motorised with a remote and if your budget allows, we would recommend this option to make operating your blinds so much easier.
Colourful specialises uses only high quality specialised motors in all our awnings –
Becker, Somfy & Bear Motors.
Colourful specialises uses only high quality specialised motors in all our awnings –
Becker, Somfy & Bear Motors.
Does Colourful repair or replace my old fabric on my blinds?
Yes, Colourful specialises in repairs and replacements for old blinds. We can come out to your premises to recommend the best option. Adding a new cloth, repair or full replacement will give your awnings a new lease of life.
Can I have my old frame recovered?
Yes, in most cases, providing the frame is in reasonable condition, we can recover with a brand new fabric. The frame will need to be brought back to our factory for recovering.
Please note, we cannot recover old timber frames. If the frame is too old, we may recommend a whole replacement.
Please note, we cannot recover old timber frames. If the frame is too old, we may recommend a whole replacement.
Can the fabric get wet and are the fabrics waterproof?
Yes, most Canvas, Acrylic and Mesh fabrics are water resistant. PVC is 100% waterproof.
Door canopies will provide excellent rain protection to a doorway, as the canopy is usually angled and any rain will run off.
Depending on the type of fit and blind, we can recommend a fabric that will provide rain protection.
Larger awnings such as Folding Arm Awnings and Pleated Patio Shades are primarily for shade and sun protection, and are not recommended to be left out in rain.
All fabrics that are subjected to rain, if possible, should be allowed to dry first before retracting the awning.
Door canopies will provide excellent rain protection to a doorway, as the canopy is usually angled and any rain will run off.
Depending on the type of fit and blind, we can recommend a fabric that will provide rain protection.
Larger awnings such as Folding Arm Awnings and Pleated Patio Shades are primarily for shade and sun protection, and are not recommended to be left out in rain.
All fabrics that are subjected to rain, if possible, should be allowed to dry first before retracting the awning.
Where are all the products manufactured?
All products are manufactured in Australia, including the fabrication of the cloth, mostly at our Marrickville site.
Some components are sourced overseas such as our European Folding Arm Awnings and Motors.
Some components are sourced overseas such as our European Folding Arm Awnings and Motors.
What is the warranty on my new awnings?
The warranty on new blinds is 5-10 years on the fabric and 5 years on all other componentry and motors.
Does Colourful fulfil all compliance requirements for installations?
Most certainly, Colourful installers are fully qualified with full public liability for commercial applications.
Can I buy the awning ‘supply only’ and fit it myself?
Colourful will provide ‘supply only’ to wholesale dealers.
We can also ‘supply only’ should you have a qualified installer or builder to install your product.
Depending on the type of product and complexity, we certainly recommend a qualified installer for your customised product.
Please note for ‘supply only’ orders, limited warranty may apply, if the awning is not installed correctly.
We can also ‘supply only’ should you have a qualified installer or builder to install your product.
Depending on the type of product and complexity, we certainly recommend a qualified installer for your customised product.
Please note for ‘supply only’ orders, limited warranty may apply, if the awning is not installed correctly.
